Returns are accepted for most new, unopened items within 30 days of delivery.  

To request a return, please contact us with your order number and the item(s) you wish to return. We will respond promptly with instructions for returning your item(s).

If your return is the result of our error, such as receiving an incorrect or defective item, we will cover the cost of return shipping. 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. If your return is the result of our error, such as receiving an incorrect or defective item, we will cover the cost of return shipping.  

Returns are accepted for new, unopened items returned within 30 days of delivery.

If you have questions about whether your item is eligible for return, please contact us.

We gladly accept exchanges for new, unopened, and unused products within 30 days of delivery.  To request an exchange, please contact us with your order number and the item you would like to exchange. We will respond with instructions for completing the exchange.  

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. While many refunds are processed sooner, you should expect to receive your refund within approximately two weeks after giving your package to the return carrier. This timeframe includes:

•  5–10 business days for the return shipment to reach us
•  2–4 business days for us to inspect and process your return
•  2–4 business days for your bank or credit card provider to post the refund

If you have not received your refund after this timeframe, please contact us for assistance. 

Shipping is a flat rate of $7.50 unless the order is $75 or more, which qualifies for free shipping.

Since we are a registered distributor for certain regions in the USA, we can only ship Janssen Cosmetics products to the following States:

Alaska, California, Colorado, Washington, Oregon, Idaho, Montana, Wyoming, Utah, Nevada, Arizona, Hawaii

When you place an order, you will automatically receive an order notification, as well as shipping tracking via USPS or UPS, within 48 hours. Shipping lead time is typically 5 to 10 business days, but can be longer depending on holidays and backorders.

Please review your order for accuracy prior to submitting. If you need to make a change to your shipping address once your order has been processed, please contact us, and we will do our best to accommodate your request.

Please allow 5-10 business days for Flat Rate Shipping. Please allow 48 hours once your order has shipped for tracking information to become available.

The U.S. Postal Service will then deliver the order within 3-8 days on average, totaling 5-10 business days. No changes can be made to the shipment. USPS will only attempt a delivery twice, so please track your package and make arrangements if you are unable to be there. If someone is not at the location to accept the package, it may be returned to sender after one attempt, depending on the delivery service.

Please allow 4-7 business days for standard shipping. You will receive a confirmation email once your order has been shipped. Please then allow 48 hours for your tracking information to update; it can be viewed by logging into UPS.COM for details.